Jackson Co Sheriff warns of area scam

Wed 9-12-2018

The Jackson County Sheriff’s Office received reports of a Microsoft technical support scam that is making its rounds in our area.  In the past several days, multiple people have received an unsolicited email message or phone call that purports to be from Microsoft asking that you to send personal information, click links, or make a payment for their support.  Please ignore or report the email, or hang up the phone.  In general, unless you are absolutely sure you can trust the caller or the sender, do not share personal information, click links, or install applications when requested.  Microsoft does not send unsolicited email messages or make unsolicited phone calls to request for personal or financial information, or fix your computer.  Microsoft will never proactively reach out to you to provide unsolicited PC or technical support.  Any communication they have with you must be initiated by you.

These perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers to make these calls which makes it difficult for law enforcement to track.

Microsoft gives the following advice if you already gave information.

If you have already engaged and paid for fake support:

  • Uninstall applications that scammers have asked you to install. If you have given scammers access, consider resetting your PC.
  • Run a full scan with Windows Defender Antivirus to remove any malware. Apply all security updates as soon as they are available.
  • Change your passwords.
  • Call your credit card provider to reverse the charges, if you have already paid.
  • Monitor anomalous logon activity. Use Windows Defender Firewall to block traffic to services that you would not normally access.

You may find more helpful information on this scam on the Microsoft website using the following link: